Step 01
Order Processing ⚙️
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
✅
Order Confirmed
You'll receive a confirmation email immediately after checkout with your order summary.
Instant
📦
Order Packed
Our team carefully packs your items in eco-friendly packaging with a personal note.
Within 1–2 Business Days
🚚
Shipped & Tracked
Your order is handed to our carrier partner. You'll receive a tracking number via email.
Day 2–3
🏠
Delivered!
Your Tinovia package arrives at your door. Time to unbox the love! 💛
Day 3–7 (US) / Day 7–14 (International)
ℹ️
Tip: Place your order before 12:00 PM EST on a business day to increase the chance of same-day processing.
Step 02
US Shipping Rates 🏠
We offer free standard shipping on all US orders over $50. For orders under $50, a flat shipping fee applies.
🏠
Standard US
Orders over $50FREE
Orders under $50$4.99
Delivery time3–5 Days
CarrierUSPS / UPS
⚡
Express US
Any order size$9.99
Orders over $100$4.99
Delivery time1–2 Days
CarrierFedEx / UPS
🌙
Overnight US
Any order size$19.99
Orders over $150$9.99
Delivery timeNext Day
CarrierFedEx Priority
Step 03
International Shipping 🌍
We ship to 40+ countries worldwide. International orders are fully tracked and include customs documentation.
🇬🇧🇪🇺
UK & Europe
Orders over $75FREE
Orders under $75$8.99
Delivery time7–10 Days
🇦🇪🇸🇦🇲🇦
Middle East & Africa
Orders over $75FREE
Orders under $75$9.99
Delivery time7–12 Days
🌏
Rest of World
Orders over $100FREE
Orders under $100$12.99
Delivery time10–14 Days
⚠️
Customs & Duties: International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in our shipping rates.
Countries We Ship To
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇺 Australia
🇩🇪 Germany
🇫🇷 France
🇦🇪 UAE
🇸🇦 Saudi Arabia
🇲🇦 Morocco
🇪🇬 Egypt
🇳🇱 Netherlands
🇸🇪 Sweden
🇳🇴 Norway
🇨🇭 Switzerland
🇯🇵 Japan
+ 25 More
Step 04
Express & Priority Shipping ⚡
Need your baby essentials urgently? We offer Express and Overnight options for US customers, and Priority International for select countries.
💡
Order by 12 PM EST on a business day to qualify for same-day dispatch on express orders. Orders placed after 12 PM will ship the following business day.
Express shipping is available at checkout. Simply select your preferred shipping method and the estimated delivery date will be shown before you confirm your order.
Step 05
Order Tracking 📍
Once your order ships, you'll receive a tracking number via email within 24 hours. You can track your package at any time.
All Tinovia orders come with full tracking from the moment they leave our warehouse to the moment they reach your door. Simply use the tracking link in your shipping confirmation email.
📧
Didn't receive a tracking email? Check your spam folder first. If it's not there, contact us at [email protected] with your order number.
Step 06
Eco-Friendly Packaging ♻️
We believe caring for your baby starts with caring for the planet they'll grow up in. Every Tinovia order ships in 100% recyclable packaging.
Our boxes are made from recycled cardboard, our fill material is biodegradable, and we never use single-use plastic bubble wrap. Every order also includes a handwritten-style thank-you card made from recycled paper.
🌱
Gift Wrapping Available: Add a free gift wrap option at checkout to make your order extra special for a new parent.
Help
Issues & FAQ ❓
Something went wrong with your delivery? Here are the most common issues and how we handle them.
My order hasn't arrived — what do I do? +
First, check your tracking link. If the tracking shows delivered but you haven't received it, check with neighbours or your building reception. If there's still no sign, contact us within 7 days of the expected delivery date and we'll open an investigation with the carrier.
My package arrived damaged — what now? +
We're so sorry! Please take photos of the damaged package and items, then email us at
[email protected] within 48 hours of delivery. We'll send a replacement or full refund immediately — no need to return the damaged items.
I entered the wrong address — can I change it? +
Contact us immediately at
[email protected]. Address changes are possible within 2 hours of placing your order, before it enters processing. After that, we'll do our best but cannot guarantee changes.
Do you offer free shipping on returns? +
Yes! If you need to return an item for any reason within 30 days of delivery, we'll provide a prepaid return label at no cost to you. See our Returns Policy for full details.
Why is my tracking not updating? +
Tracking updates can take 24–48 hours to appear after your order ships, especially for international orders. If your tracking hasn't updated in 5+ business days, please contact us and we'll look into it right away.