Hassle-Free Returns — Always

Our Return Promise 💛

We want you to love every Tinovia product. If something isn't right — for any reason — we'll make it right. No hassle, no drama, no questions asked.

Returns are accepted within 30 days of delivery for most items. Simply contact us, and we'll send you a prepaid return label at no cost to you. Once we receive your return, your refund will be processed within 3–5 business days.

How to Start a Return 🔄

Our return process takes less than 5 minutes. Just follow these simple steps and we'll take care of the rest.

Return Eligibility ✅

Most Tinovia items are eligible for return within 30 days. See below for what qualifies and what doesn't.

Refund Information 💳

All eligible returns receive a full refund to the original payment method. No store credit unless you prefer it.

Exchanges 🔁

Want a different size, color, or product? We offer free exchanges within 30 days of delivery.

To request an exchange, simply email us at [email protected] with your order number and the item you'd like instead. We'll check availability and arrange the exchange for you — sending the new item before we even receive your return.

Damaged or Defective Items 📦

If your item arrived damaged, defective, or not as described — we take full responsibility and will make it right immediately.

You don't need to return the item. Simply email us at [email protected] within 48 hours of delivery with:

We'll send a replacement or issue a full refund immediately — your choice. No waiting, no sending items back.

Return FAQ ❓

Have more questions? Here are the most common ones we hear about returns and refunds.