Where is my order? +
You'll receive a tracking email within 24–48 hours of placing your order. Orders typically ship within 1–2 business days and arrive in 3–7 business days.
How do I return a product? +
We offer a 30-day hassle-free return policy. Simply contact us with your order number and reason for return. We'll send you a prepaid return label.
Are all products really BPA-free? +
Absolutely. Every single Tinovia product is 100% BPA-free and tested to international safety standards. Your baby's safety is our #1 priority.
Do you ship internationally? +
Yes! We ship to 40+ countries worldwide. International shipping typically takes 7–14 business days. Free shipping on orders over $50.
Is my payment information secure? +
100% secure. We use Stripe for all payments — your card details are fully encrypted and never stored on our servers.
Can I change or cancel my order? +
Orders can be modified or cancelled within 2 hours of placement. After that, contact us immediately and we'll do our best to help before it ships.